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The Web CMS Report 2009 looks at... Mediasurface Immediacy

"The problem lies rather in the intangibles, where Immediacy is now in the market under new ownership, with an entirely new release and without a public roadmap. Partners come in all shapes and colors and without a partner certification program, it falls to the buyer to assess the quality of the project team. To be fair, Immediacy is taking actions to focus more on successful implementations, but with their unusually wide service offering this will undoubtedly take some time. "

(p. 553)

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TrendWatch Blog

Web CMS usability fundamentals

07-May-2007

StepTwo's James Robertson has identified 11 usability principles for CMS products. I would quibble that some of his rules are actually more situational rather than universal. But if you care about actual user adoption, this is a great starting place. Note the running theme about task-specific user interfaces. These actually aren't always very easy to build (and most default product "wizards" are mortally deficient), but as we pointed out in the most recent Web CMS Report, some vendors are beginning to provide better facilities for creating custom interfaces. Remember, poor adoption = poor ROI, so modifying interfaces for essential simplicity may be the most critical project investment you make.

- Submitted by: Tony Byrne, Analyst

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