TrendWatch Blog
Not a panacea for e-discovery
14-Jan-2006
When you have to conduct a formal discovery (for legal or regulatory reasons, e.g. a FOIA request in government) and you don't have a document and records management system, you're forced into an expensive, hunt-and-peck process that may not drum up all the relevant files. Yet, twice in the past month I've heard from a records manager, to paraphrase: "Now that we've put all our documents in a proper electronic repository, we have the opposite problem -- full-text search results yield too many hits and we still need lawyers to review the resultsets." Clearly, better metadata would help here. But in any case, content management technology is surely just the first step -- and not the last -- to better discovery. Consult our Records Management Report for more details.
- Submitted by: Tony Byrne, Analyst
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