TrendWatch Blog
How do you know what users need?
01-Nov-2005 --
James Robertson continues to crank out good advice on Intranets and other topics in information management. Check out his paper on the importance of actually meeting and talking to staff for whom the Intranet is supposed to serve. Seems obvious? Not to the legions of managers who claim to "know just what users need" on the eve of a multi-department portal roll-out.
- Submitted by: Tony Byrne, Analyst - Twitter: TonyByrne
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