BPM Learning Objectives
Over the four tracks (covered in four days), participants will be able to....
BPM - Strategy
What is BPM?
- Understand what BPM is and what it is not
- Recognize the tools that can be used to manage business processes
- Technology
- Consulting Skills
- Determine the circumstances in which BPM would be appropriate
Role of BPM in ECM
- Have a Clear Understanding of what ECM is
- Why you would use ECM in your enterprise
- How ECM & BPM can work effectively together
BPM Business Case
- Identify key business scenarios that can be tackled with BPM
- Determine cost and value categories in your business case
- Structure a compelling business case for a BPM project
BPM as a Practice
- Understand what business analysis skills consist of
- Define what process modeling is, and the value it brings to a BPM project
- Distinguish between various methodologies commonly used in BPM projects
The BPM Project
- Identify the major project stages for process improvement
- Articulate the differences and relationship between regular project structures and those focused on process change
- Understand the key outcomes from each project stage
BPM - Practitioner
Role of BPM in ECM (and vice-versa)
- Understand clearly what ECM is
- Know why you would use ECM in your enterprise
- Understand how ECM and BPM can work effectively together
Business Analysis
- Articulate process analysis in the broader context of business analysis
- Comprehend the pivotal role of business analysis
- Detail the key activities that this work focuses on
- Employ a number of key methods and approaches to analysis
- Place project-level analysis in context with strategic enterprise activities
Basics of Process Improvement
- Articulate typical reasons for business process change
- Contrast Away From and Go To
- Distinguish among different process scenarios
- Ad-hoc vs. Production
- Routing vs. Workflow vs. Integrated Business Processes
- Understand when to employ streamlining versus re-engineering
Flowcharting Basics
- Know the fundamentals of flowcharting
- Realize the role and value of flowcharting
- Know how to recognize and be able to use standard charting symbols and functions
- Apply flowcharting best practices
Process Modeling
- Recognize the difference between modeling and flowcharting, and understand the added value of modeling
- Understand the potential drawbacks of modeling
- Distinguish among different tools for modeling activities
- Distinguish between modeling and execution and the role of standards here
BPM Technology Dissected
- Compare and contrast workflow and BPM technologies
- Identify the core functional services in a standard BPM architecture
- Articulate the purpose of each service and describe how they work
BPM Technologies Overview
- Understand how the BPM software market is structured
- Differentiate among the different available approaches to BPM available
- Connect BPM scenarios to specific types of BPM technologies
Enterprise Application Integration
- Recognize the importance of integrating applications into the business process
- Understand the key approaches to application integration
- EAI vs. Bus
- Make use of the relationship between BPM and application integration technologies
Collaboration
- Identify the breadth of document-centric collaboration approaches
- Recognize the limitations and advantages of collaborative technologies and activities
- Understand the fundamental differences between simple collaboration and full BPM
BPM Specialist
The BPM Project: An Introduction
- Identify the major project stages for process improvement
- Articulate the differences and relationship between regular project structures and those focused on process change
- Understand the key outcomes from each project stage
- Estimate the level of effort required at each stage in the context of your enterprise and be able to plan resources accordingly
BPM Business Case
- Identify key business scenarios that can be tackled with BPM
- Determine cost and value categories in your business case
- Structure a compelling business case for a BPM project
Stakeholders and the BPM Project Team
- Select and build a valid BPM project team
- Understand the customer as a key stakeholder
- Better manage stakeholder expectation
Process Design Best Practices 1
- Understand the limitations of flowcharting processes
- Ask the right troubleshooting questions and evaluate each step in a process
- Better manage process clusters
- Develop parallel processing as a solution to bottlenecks
- Understand the value of natural routes and main processes
Process Design Best Practices 2 The Human Dimension
- Utilize activity theory in the context of BPM
- Make use of:
- Role-based routing
- Name-based routing
- Groups and relationships
- Effective queuing
- Workload balancing
Implementing Change
- Understand where implementation fits into the broader picture of process improvement
- Articulate the value of proofs of concepts and pilot projects
- Run a proper technology selection process
- Identify the steps required to ingest new technology if needed into the enterprise
Change Management
- Identify different types of change
- Contrast technology change with process change
- Understand the 4 dimensions of organization change readiness
- Identify different models for change management
- Articulate best practices for change management
Process Monitoring
- Understand the value of process modeling
- Identify different metrics to capture and oversee
- Distinguish on-demand vs. automated reporting
Improvement Methodologies
- Understand the value of utilizing an improvement methodology
- Articulate the key differences among and relative merits of
the following approaches:
- TQM
- BPR
- Six Sigma and Lean
BPM Master
Ethics and BPM
- Articulate primary importance of business and personal ethics
- Identify conflict and need to balance differing needs and motivations
- Understand how to manage ethical conflicts
- Be aware of issues relating to monitoring and surveillance
- Value stakeholder versus shareholder requirements
Advanced Topics in Enterprise BPM
- Identify and contrast various BPM maturity models and their applicability for your enterprise
- Articulate the value, purpose and potential disadvantages of a project management office
- Distinguish the role of enterprise architecture in enterprise BPM
BPM Futures
- Articulate the relationship between SOP and BPM
- Define the role and purpose of a mashup application
- Identify key emerging trends in BPM technologies and practices