CMS Watch Laserfiche Feed

The ECM Suites Report 2009 released today

aps@cmswatch.com(Alan Pelz-Sharpe) — Wed, 17 Sep 2008 00:07:00 -0400

Today I'm proud to announce the release of the 2009 edition of The ECM Suites Report. Expanded out to over 400 pages, I believe this constitutes the most comprehensive ECM product evaluation report of its kind. In this edition we have added some new vendors, dropped some old, and revised all 30 product reviews.

This churn reflects a vibrant and extremely healthy global ECM market. As we note in today's press release, there probably has never been a better time for buyers, with a wide range of strong products to chose from, especially in the mid market.

If there is one thing in particular this latest research has shown us, it is that SharePoint did not (as many predicted) kill the ECM market, but rather the ECM market has embraced SharePoint -- and we are all the better for it.

Of course there are some stinkers out there, and as buyer you need to exercise caution, but we hope the advice, critiques, and "insider" detail we provide in this report will help mitigate your risks.

As always, if you're a subscription customer, you'll automatically receive your copy shortly.

Plenty of choice for buyers in ECM's mid-market

aps@cmswatch.com(Alan Pelz-Sharpe) — Tue, 12 Aug 2008 08:52:00 -0400

Laserfiche is an ECM vendor we have been watching and writing about for a while, and our coverage of them in The ECM Suites Report is set to extend this year as we evaluate their new Rio offering. To some it may seem crazy for a mid-tier vendor like Laserfiche to expand their offerings in the wake of SharePoint, as there is a popular myth that SharePoint has all but finished off the ECM mid-tier. But a close look at the Rio offering shows us that there is thankfully no lack of innovation or useful products to compare, contrast, and chose among.

The new release from Laserfiche builds on its long history of records management and imaging, but adds deep integration with SharePoint. More importantly, with its set of connectors, Laserfiche now provides (relatively) out-of-the-box integration, along with an elegantly distributed architecture for capture and document management. Though these strengths might not seem as sexy as the name Rio suggests, these are product features that distinguish Laserfiche from many of their competitors, and add real value to many larger SharePoint environments.

We urge you to investigate the mid-tier of the ECM market for reasons such as these. As a buyer, you should never simply default to the big 4 or 5 'top right' vendors. ECM mid-tier vendors such as Laserfiche, Nuxeo, EVER and Objective often provide a better technical and cultural fit for you and your organization. They are also often the least turbulent of vendors, with healthy revenues, large (over 25,000 in Laserfiche's case) well-established and supportive customers, and a settled corporate culture - all important strengths in difficult economic times.

Imaging - the most important element of ECM?

aps@cmswatch.com(Alan Pelz-Sharpe) — Fri, 9 May 2008 15:49:00 -0400

As an "Enterprise-focused" content management analyst, I am asked two basic questions on a regular basis. The first (which I shan't speak of further here) is "what about SharePoint?" The second is, "what about imaging?"

At many conferences, and regularly via e-mail, people ask me about imaging in the context of ECM. Imaging is the the major cost that most projects either forget about or dramatically under budget for. Partly this is due to the fact that during the buying process it's all too easy to get caught up in the flurry of believing that every file will soon be digital. Even though paper is clearly here to stay.

So before you fall into that trap let me offer you a few words of advice. Firstly, dealing with the "backfile" of paper documents may well be the most costly and difficult part of your entire ECM project. Though you almost certainly do not need to capture and convert all the paper, the very task of identifying what is important to convert and what is not, is labor intensive in its own right. Secondly, the scanner is the least of your concerns. The cost and complexity of capture do lie not in hardware. Rather, your bigger expense will come in the form or software -- software that processes the captured image, indexes it, and puts it through quality controls, and (in many cases) extracts data elements and instigates workflows. Thirdly, recognize that capture and imaging will likely always be a part of the ECM process; you can try to eliminate it, but you will likely fail. So address it early on.

To many customers, particularly IT buyers, Imaging and Capture seem dull and uninteresting. It's not sexy like WCM or DAM are supposed, yet it is typically much higher cost, and typically more of a challenge to install, test, run and support. On the other hand, imaging is also where almost immediate process change and potential cost savings can be seen and calculated.

Imaging remains big business, which is why the likes of Oracle, IBM and EMC are so serious about developing these capabilities. It's why web oriented firms like Vignette cling hard to their (acquired) imaging legacy solutions, it's why specialists like Hyland and Laserfiche continue to thrive in turbulent markets.

And it's why you the buyer should prioritize imaging budgets and concerns early in your project and procurement process. Remember at core ECM systems typically consist of 3 core subsystems: library services, imaging, and workflow. Those are the same 3 core technology blocks that existed in the earliest document management systems, and it is those core technologies that continue to dominate the market, regardless of SharePoint.