Independent Hyland Software, Inc. information from CMS Watch

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Report Excerpt

The ECM Report looks at... Hyland's Usability

"Like most ECM vendors, usability is not a strong suit for Hyland. The thick and thin clients both seem quite dated. The rules engine, while eminently functional, is not particularly user friendly. Nevertheless, we'll acknowledge that OnBase is primarily a back office system that drives and manages processes between applications. Rarely would you employ the out-of-the-box UI as-is ..."

(p. 138-139)

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