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Report Excerpt
"You can set up rules for e-mails easily enough, allowing the automatic classification of e-mail (and calendar items) as records. You can base the rules on all the regular fields, such as subject, from, BCC, and so forth."
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"This report is so thorough in providing an approach to EAM that you need only add the knowledge specific to your enterprise to complete the picture...- - Philip M. Howard, Principal Consultant,
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