Improving Intranet Search

Added By Tony Byrne at 8-Mar-2006 | Twitter: @TonyByrne |

"Let’s face it, search sucks on most intranets." So begins StepTwo Designs' new handbook, Improving Intranet Search. The report helpfully goes beyond Search-as-project to Search-as-service. But as a service, you can't just turn it on and expect it provide what your employees need. Effective search -- on your Intranet or anywhere else -- is not a commodity utility. It's something that needs care and feeding on an ongoing basis. The good news: regardless of system, there is a lot you can do to improve the searcher's experience, and this handbook lays out all the tasks in a nice, easily-digested format. Does your intranet search engine suck? Try to fix it first before seeking out a new tool.

Categories: Tony Byrne, Search and Information Access, Implementation